Frequently Asked Questions
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PrimeLink has developed compliance and HIPAA programs from the ground up, and designed a streamlined process to suit individual practices. We are fully staffed with trained personnel; we have documented success in helping our clients become more profitable while alleviating the frustration of maintaining a billing department.
The PrimeLink operational model functions as a seamless extension of your practice. Our management team, comprised of actively involved owners, is deeply engaged in daily operations. We have a vested interest in maximizing your revenue and reducing the revenue cycle period. By taking the time to understand your goals, we tailor our strategies to help you achieve them. At PrimeLink, your success is our priority, backed by a proven track record of delivering results.
Healthcare Record
Choosing the right partner for your medical billing and administrative needs is crucial—and at PrimeLink, we make that choice simple. Here's why healthcare providers trust us:
- Dedicated Team
- Accuracy & Compliance
- Customized Solutions
- Transparent Process
- End-to-End Support
Every provider faces unique challenges and goals, which is why PrimeLink prioritizes flexibility in our services. Our primary focus is to deliver solutions that support the long-term success of your practice.
At PrimeLink, all payments are received directly into our bank account via wire transfers, ACH transfers, or direct deposits from insurance companies and patients. Our team carefully verifies and reconciles each transaction to ensure accuracy before posting payments into the billing system. Any remaining patient balances are identified, and statements are generated for collection. We also review denied or underpaid claims, correct any discrepancies, and resubmit them to maximize reimbursement. Regular reconciliation and reporting ensure transparency and financial accuracy for our clients.
PrimeLink Facilities
At the end of each month, a variety of reports are provided based on the information you wish to review, including account activity and aging. Custom reports can also be created upon request. PrimeLink recommends a monthly meeting for a detailed review of the previous month’s data, comparing it to the current month’s collections. This allows you to identify trends, assess your practice's performance, and evaluate how PrimeLink is serving you.
Yes, PrimeLink is ICD-10 ready.
Caregiving
PrimeLink is fully dedicated to maintaining compliance through clear performance standards, continuous education, and corrective measures when necessary to ensure adherence to our compliance policies and procedures. In 1998, the Office of Inspector General (OIG) released compliance guidance specifically for third-party billing companies.
